IT Support Officer (HAN100064) ANZ Hanoi


  • Position Based in Vietnam.
  • Attractive salary and benefits.
  • Challenging role and development opportunities.

ANZ is accelerating the growth of its business in Asia. Our solid foundation for significant growth and investment has been built over more than 39 years since ANZ opened its first office in Asia. We recognise our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive as part of our diverse team.

In Vietnam, ANZ is the first foreign bank to operate since 1993 with 2 branches in Hanoi and Ho Chi Minh City and a representative office in Can Tho. During ANZ’s 15 successful years in Vietnam, the Bank has achieved many prestigious awards.

  • The Best Retail Bank in Vietnam – awarded by the Asian Banker in 2008.
  • The only bank received: “Best customer-oriented bank” for 6 consecutive years (2002-2007) – Dragon Award by Vietnam Economic Times.

The role would expect you to manage the day to day running of all local and group applications, hardware and communications in line with group standards to ensure that the business operates smoothly while providing user support to ANZ staff for all software and hardware related issues and keep the business informed on the status of outstanding issues. You would also be required to provide support to ANZ customers as required while also execute the Technology components of the BCP/DRP. Additionally you would be required to maintain DRP site ensuring that all equipment is in good order while also execute DRP rehearsal once a year and support IT Manager in all areas of responsibility as the coverage.

In addition to this you would need to support IT Manager in managing IT related expenditure while assisting in managing IT contracts and Service Level Agreement with external vendors and identify and recommend process improvement ideas / local initiatives to improve the business / operations.

You would be required to possess time management skills with an ability to work effectively in a team environment and negotiate internal relationship building. Tertiary Qualifications in a business or IT related field with experience in a systems administration and support environment would be advantageous. Excellent problem solving skills with good aptitude for grasping and mastering new technology in addition to excellent knowledge of various system architectures including hardware and software would be an advantage.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Apply Online

Closing Date: 02-Apr-2009

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