Assistant Manager – Consumer Finance Products – (HO100086)
- Position Based in Vietnam.
- Attractive salary and benefits.
- Challenging role and development opportunities.
ANZ is accelerating the growth of its business in Asia. Our solid foundation for significant growth and investment has been built over more than 39 years since ANZ opened its first office in Asia. We recognise our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership and great opportunities that will enable the best in market to thrive as part of our diverse team.
In Vietnam, ANZ is the first foreign bank to operate since 1993 with 2 branches in Hanoi and Ho Chi Minh City and a representative office in Can Tho. During ANZ’s 15 successful years in Vietnam, the Bank has achieved many prestigious awards.
* The Best Retail Bank in Vietnam – awarded by the Asian Banker in 2008.
* The only bank received: “Best customer-oriented bank” for 6 consecutive years (2002-2007) – Dragon Award by Vietnam Economic Times.
The role would expect you to report to the Consumer Finance Products Manager in Retail Banking. Take responsibility for managing the Auto Finance product and actively assisting the Consumer Finance Products Manager in Credit cards and Personal Loan. You would be required to identify and progress options for product enhancements, ensure development of infrastructure, systems, and methodologies to manage the product as well as the marketing activities related while managing pricing (including fees) and risk. You would also need to prepare communications for stakeholders on key initiatives or product performance indicators while liaising with key stakeholders to develop & implement operational workflows. Managing external partner relationships or establishing external partner relationships for additional business development opportunities and assisting the Consumer Finance Products Manager in facilitating the completion of the Credit Cards and Personal Loans Project would be your other responsibilities.
In addition to this you would be required to determine key sources of information while scanning industry news for market, new entrant and regulatory developments to track information over time or develop a repository of historical trends and competitor behaviour. The role would expect you to develop ways to measure and monitor customer feedback and satisfaction while providing regular reporting (if required) to key ANZ stakeholders regarding all information gathered. Liaising with other stakeholders (internal & external) regarding product queries with product metrics – current and historical and analysing and identifying areas for change and improvement would be your other key responsibility areas. You would also require to assess the impact of the changes and improvements by reviewing for risks associated with any changes.
You would need to possess 1-2 years of experience in financial sector with exposure to banking products and/or customer management with a self motivation and an ability to set and work towards deadlines and budgets. Ability to work effectively independently with limited supervision and guidance with good communication, presentation skills, analytical skills and good hold on English and Vietnamese language would be an added advantage. Good task-organisation and time management skills under multiple priorities and stakeholders would be advantageous.
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Closing Date: 18-Mar-2009