Customer Service Representative Puma Energy International

Puma Energy International

Puma Energy International is a rapidly expanding, midstream and downstream oil company operating in 32 countries worldwide. Headquartered in Geneva (Switzerland) with regional offices in Johannesburg (South Africa), San Juan (Puerto Rico) and Singapore, we are a responsible supplier and storage facilitator of high-quality petroleum products and one of the largest independent fuel storage operators.

Indonesia is one of our key market: our focus is on long-term investments and lasting relationships. We are continuously strengthening our capabilities with investment in high quality infrastructure. To achieve our vision and mission together with our great team, we invite talented individual who seek for challenges to join our company.

Customer Service Representative (Code: CSR)

Function:
Responsible for handling the front-end customer interface, managing customer calls or e-mails professionally and efficiently. Responsible for creating Offers and Orders within Navision and for adequately handling customer inquiries. Handles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions.

Key Responsibilities:

  1. Managing customer product orders
  2. Managing customer requests
  3. Internal customers
  4. Back-end support

Competencies:

  • Excellent verbal and written communication
  • Conflict handling skills
  • Able to prioritize work tasks
  • Able to handle fast moving and high pressure customer facing environment
  • Problem solving skills
  • Customer service oriented
  • Quick learner
  • Excellent planning and organization skills
  • Proactive and detail-oriented
  • Team player

 

Requirements:

  • Minimum D3
  • Background in Call Center activities is an advantage
  • Experience in dealing with external customers preferred
  • Proficient in Microsoft Office and Outlook
  • At a minimum basic knowledge of the English language

Candidates must be fluent in English
Qualified candidate should submit an application letter together with comprehensive curriculum vitae within May 20, 2014 to:

recruitmentindonesia@pumaenergy.com

Please State the Position & the Code as the email subject

 

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